Unsuccessful Venepuncture Policy

At The Drip Company Ltd, we are committed to providing the highest quality of care and service to our clients. In the rare event of unsuccessful venepuncture attempts, we offer a full refund for the procedure and treatment. By booking an appointment with us, you acknowledge and agree to this policy. 

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Intravenous Administration Policy

The purpose of this policy is to ensure the safety and well-being of our clients by outlining the specific conditions under which IV therapy may be contraindicated. Certain medical conditions require prior, written approval from a healthcare provider before proceeding with any treatment. 

To safeguard and provide optimal care, the following conditions require written permission from the client's treating physician before receiving IV therapy at our clinic:

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1. Cancer Patients Receiving Active Treatment

Cancer treatments, particularly chemotherapy and radiation, can significantly weaken a patient's immune system, damage blood vessels, and cause electrolyte imbalances. 

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2. Severe Kidney Disease

IV fluids can put stress on compromised kidneys, especially in patients with end stage renal disease or those undergoing dialysis. Excess fluid buildup can lead to serious complications, such as, pulmonary oedema and heart failure. 

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3. Heart Failure

Patients with heart failure often have fluid retention problems. Administering IV fluids to them can overload the heart and cause pulmonary oedema, thus worsening their condition.

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4. Uncontrolled Diabetes

Patients with uncontrolled diabetes can experience complications such as dehydration, electrolyte imbalances, and poor wound healing. IV therapy, especially glucose-based solutions, can affect the blood sugar levels.

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5. Acute Infections or Sepsis

If a client is experiencing an active infection or sepsis, introducing an IV can complicate the condition further. 

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6. Dehydration or Electrolyte Imbalances

In some cases, if a client is severely dehydrated or has a major electrolyte imbalance, administering IV fluids without addressing these imbalances can exacerbate the issue.

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7. Blood disorders (Hemophilia, Blood Clotting Disorders)

Blood disorders can lead to difficulty in stopping bleeding, especially if the IV needle causes any damage to the veins. Hemophilia or other clotting disorders may lead to excessive bleeding at the injection site or within the veins. 

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8. Severe Liver Disease

Clients with severe liver disease may have problems with fluid regulation and could be at risk of fluid retention or ascites. The liver also plays a critical role in metabolising medications, and altered liver function can affect how IV medications or fluids are processed.

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9. Clients On Steroids

Steroids can impact immune function, fluid balance, electrolyte levels and overall health, which may effect the safety and efficacy of IV treatment. 

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IV therapy will not be administered to pregnant clients under any circumstances. 

 

Cancellation Policy

We require a minimum of 24 hours notice to cancel or reschedule your appointment. This allows us to offer your reserved time to other clients. Cancellations or rescheduling made less than 24 hours in advance, may result in a non-refundable cancellation fee. We kindly ask that you respect this policy to help us maintain a smooth and efficient schedule for all our clients.​

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Late Arrival Policy
We understand that sometimes life happens, and you may run late. If you know you will be late, please notify us as soon as possible. If you arrive 15 minutes after your scheduled appointment time, your appointment will be automatically cancelled. Unfortunately, in such cases, no refunds will be issued. Please plan to arrive on time to ensure you receive the full benefit of your scheduled appointment.